Account Deletion

How to Delete Your Account

To delete your GrowthSync account, please follow these steps:

1. Open the GrowthSync app on your device
2. Navigate to Settings
3. Go to Account
4. Tap Delete Account
5. Type DELETE to confirm
6. Confirm the deletion

What Data Will Be Deleted

When you delete your GrowthSync account, the following data will be permanently removed:

• Profile information: Your name, bio, profile photo, headline, location, contact details, links, date of birth and any identity photo you uploaded
• User content: Posts, comments, reactions, and any other content you've created
• Event data: Your event RSVPs and event-related content
• Community data: Your community memberships, posts, and contributions
• Account settings: All preferences and configuration settings

What Stays, and Why

Two things are kept rather than deleted, because they are not yours alone:

• Messages and connections:a conversation belongs to both people in it. Deleting your account removes your name and profile from it, so the other person keeps their own history but sees only "Deleted User". Your messages are never shown to anyone new, and your profile can no longer be found, viewed or contacted.
• Events you hosted: these are cancelled rather than erased, so anyone who bought a ticket keeps their record of the booking and their refund rights.

If you want your messages removed from another person's history as well, email us and we will handle it as an erasure request.

Data Retention

While most of your data will be deleted immediately, some information may be retained temporarily for legal, security, or operational purposes, including:

• Transaction records (for tax and accounting compliance, typically retained for 6 years)
• Security logs and audit trails (for fraud prevention and security investigations)
• Data required by law enforcement or regulatory authorities

Any retained data will be handled in accordance with our Privacy Policy and applicable data protection laws.

Subscriptions and Payments

If you have an active subscription, deleting your account will cancel your subscription. However, you may still be charged for the current billing period. We recommend canceling your subscription separately before deleting your account if you wish to avoid any charges.

Need Help?

If you have questions about account deletion or need assistance, please contact us at:

Email: contact@growth-sync.com
Company: GrowthSync Network Ltd
Registered Office: Unit 6, Balfour Court, Leyland, PR25 2TF, United Kingdom

Additional Information

For more information about how we handle your data, please review our Privacy Policy and Terms of Service.